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Troubleshooting

For immediate technical support assistance, please contact our call center at 706.965.2301. 

Below are some helpful tips if you are currently experiencing issues with your service

  1. Check the power, connections, and installation status.
  2. Check that plugs in the devices haven't come loose from the outlets in the wall and jacks.
  3. Confirm that there are lights on your devices.
  4. If red or orange lights are illuminated on your modem, this could indicate a connection issue.
  5. Reboot the computer, modem, and router.
  6. Attempt to visit various different websites by typing their names in the address bar.
  7. Confirm that your bill is up to date and/or you have not received a disconnect notice.
  8. If you have an internet security suite (such as Norton's 360), briefly disable the software and try again.
  9. Confirm that this is not only affecting one device or computer.

Common Issues

No lights on my modem or router
I have forgotten my WiFi password. How can I retrieve it?
When checking email, I receive a message that the server unexpectedly terminated the connection.
My internet is running slow.
I have connected a new router or device and it does not detect the internet connection.
When I send an email, it shows the correct email address but the wrong name.
I have to frequently reboot the router to maintain my internet connection.
Your technician installed my router, and I have forgotten my password.
Internet works on all but one device or computer
All of my phones are dead and my internet is out.
The modem lights are on, but the "ADSL" light is flashing
Internet light is red or off on my modem.
I’m trying to set up my @catt.com email address on my smartphone or an email program like Outlook. What information do I need?
Internet
Get up to 2.5 Gbps per second
Phone
Reliable telephone service
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